Customer Success

YourCause Customer Success

You’re here to change the world. We’re here to help.

Supporting all of Your Stakeholders

Admins

Wrap around support, powerful administrative functionality, and endless opportunities to connect, learn, and engage.

Employees

Intuitive functionality, transparent donation processing, and support available via live chat, phone, or email.

Nonprofits

Transparent donor detail reports, free to use NPOconnect portal, and support available via live chat and email.

With YourCause, get the support and resources you need to drive your mission forward.

Wrap-around Admin Support

Partnering with YourCause is so much more than purchasing a software solution. When you work with us, you’ll find that there is an entire customer experience engine designed to drive maximum value of your investment in your employee engagement program.

Customer Success Manager are dedicated to understanding your unique needs, consulting on best practices, and helping you achieve your goals.
Our Admin Support team is ready to answer technical questions, ensuring prompt response and resolution.
Processing Services has a relentless focus on ensuring the timely and secure delivery of donations to millions of vetted nonprofit partners.

Robust Administrative Functionality

With YourCause solutions, you’re in the driver’s seat! Take control and design a platform experience that meets your unique needs.

Multitude of ways to brand and configure CSRconnect to reflect the spirit of your giving and volunteer programs
Endless possibilities to manage your GrantsConnect platform
Ideas portal and opportunities to collaborate with our Product team to drive innovation

a team member showing bbcon attendees something on his laptop

Grow Skills and Careers

Learning never stops.

Access resources to stay ahead of the curve on YourCause solutions

Blackbaud University is a free online learning community of powerful training courses strategically built to improve the knowledge skillsets of our customers.
Program resources from disaster relief to helping you plan for moments that matter like Earth Day, Black History Month and Giving Tuesday, we work to provide you with relevant & timely content.

Where you want to be

Community to grow with.

Come be part of our Global Good Network, 500+ companies strong!

Hundreds of peers in our active online communities
Live events to fuel your impact and find your community, including our annual conference, bbcon
Regular Product Update Briefings, admin workshops, product advisory groups, and more to connect you with product development