Finance FAQ

Author: YourCause Content Team

With the acquisitions of YourCause and EVERFI by Blackbaud, we are refining several of our finance and legal business processes so we can both serve our customers effectively and operate as efficiently as possible. These changes go into effect on May 15, 2023.

FAQ

When will these changes go into effect?

May 15, 2023

Who should we contact regarding questions?

Send an email inquiry to corporateimpactbillinginquiries@blackbaud.com

I noticed you want the software subscription payments to be sent to Everfi but our contract is under Blackbaud, please advise

Blackbaud consents to, and we are directing you to, pay your invoices to our wholly owned subsidiary, EverFi, Inc. This is permitted under your contract with Blackbaud, Inc., as our corporate enterprise includes our subsidiaries and your contract with us necessarily includes our subsidiaries. Blackbaud, Inc. agrees that your payment to EverFi, Inc. constitutes payment to Blackbaud, Inc.

What if we have software subscriptions with YourCause (CSRconnect and GrantsConnect), Blackbaud and YourCause charitable giving?

If you have software subscriptions across YourCause and Blackbaud and also participate in YourCause charitable giving, then you will have three separate invoices sent with separate remittance information.

Should we be concerned about the legal entity changes that have been made? What action is required on the software subscription and payments sides?
  • We do not expect changes to the YourCause experience you rely on, and no changes to the YourCause brand. We made this change to provide a simpler experience in the long-term for the many customers who purchase software and solutions from both YourCause and EVERFI
  • For your YourCause software subscription, please update the remittance and bank information. Please also add the new remittance information to your banking fraud filters if you are set up to autopay.
  • For your payment’s operations, aside from updating the address for your remittances, there are no changes for YourCause customers

Regarding the credit card payment cap of $2,500, does this apply to all payments?

The limits in place are limited to payments for software subscriptions. This cap does not apply to YourCause charitable giving via the Blackbaud Giving Fund.

If my organization has already submitted a tax exemption certificate, do we need to submit it again?

Yes, you will need to resubmit your tax exemption certificate under EVERFI. This article outlines the steps to take: https://kb.blackbaud.com/knowledgebase/articles/Article/57248

Are there any changes to the YourCause charitable giving, via the Blackbaud Giving Fund?

There are no changes to charitable giving.

If I receive my invoice before May 15, 2023, do we pay using the previous remittance information or the new?

If your invoice was sent before May 15, 2023, then please use the old remittance information. The updated remittance information applies to invoices sent May 15, 2023, and after.

How do the new invoices look to EVERFI and YourCause subscription customers?

EVERFI invoice example

How does the invoice look for YourCause charitable giving customers?

yourcause invoice

How does the invoice look for Blackbaud subscription products other than EVERFI and YourCause

blackbaud invoice